COPYRIGHT
Information and images on this site are owned by Adwera skincare and protected by copyright laws and may not be used in whole or part without prior written permission.
CUSTOMER INFORMATION
As per directives set out by card processing/charge back rules, customers are required to provide all information in full for order processing. We need a phone number for you, in case we need to contact you about your order. Failure to do so will result in a delay/non-process. Submission of incorrect information resulting in non-delivery will incur a re-delivery charge.
Your email address needs to be correct at the time of ordering. We only use such information to notify you of your order status.
Your shipping address is used to process your order for delivery whilst your billing address is used to process your payment by the payment processor.
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CUSTOMER PROTECTION
Adwera Skincare believe in customer confidentiality and will never pass details to any third parties. Please note that courier services will need your contact details for delivery.
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PAYMENT
We accept all payments from debits and credit cards. Payments will need to be processed before the products will be sent out.
For companies collaborating with us, payments will need to be made by the due date provided on the invoice.
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PATCH TESTING
Our products are naturally made and do not contain any harsh chemicals but we recommend a patch test. All of the ingredients used to make the products are listed on the product label and website. Please do not use the product if you have allergic reactions to any of the ingredients.
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PRICING
All our prices are displayed in British Pounds (£ GBP). ALL CUSTOMERS WILL BE CHARGED THE ORDER VALUE SHOWN IN BRITISH POUNDS (£ GBP). We reserve the right to make price changes without prior notice but will not increase the price of ordered goods which are awaiting delivery. Please use XE.com currency converter as a guideline.
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PRODUCTS
We will not be be held responsible for any misuse of our products. All of the ingredients are listed on the products and our website. Please contact us if you are concerned or have an enquiry about a certain ingredient or product.
Due to the handmade nature of our products,individual units may vary in colour, aroma or weight.
If you are pregnant, please contact your physician before using any of our products.
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CANCELLATION
In compliance with the Distance Selling Regulations, refunds are given if an order is cancelled within 14 days. Refunds will be provided within 30 days.
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RETURN OF GOODS
Items can be returned if you are unhappy with your purchase. This should be returned to us within 14 working days of purchase by prior notice and via recorded delivery service in its original condition. We suggest you keep your invoice provided so that the item can be refunded of the purchased price. Items that have been opened or used will not be accepted for a refund. You will be charged for the delivery of the item to be sent back to us by your courier service. This does not affect your statutory rights.
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DAMAGES
Please advise us within 24 hours should you receive any damaged goods and we will endeavour to investigate. We will need photographic evidence at the time of logging your complaint.
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DELIVERY
Standard delivery takes up to 5 working days and the charge will depend on the city or country. We usually deliver within 3 working days but at peak times may extend to 5 days. Should any further delay occur you will be notified via your contact details.
We ensure that all of our packaging of products are packaged effectively in order to be delivered to you without damage. However, should any damage occur please send a photograph of the damage so that it can be sent to the courier service.
During COVID-19, orders may be delayed.
International customers should be aware that import duties/taxes may be issued by the governing body.
Please note that orders cannot be delivered to a P.O Box/BFPO address by our couriers.
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SHIPPING
We aim to ship products within 3-5 working days and ship to numerous countries.
Our shipping rates are automatically calculated depending on the weight and destination.
We appreciate that shipping outside UK might be cost prohibitive - this is outside our scope as rates are dictated by the delivery service.
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INTERNATIONAL ORDERS
We accept International Orders and ship Worldwide. Please note that there might be an additional fee charged by your card issuer/bank for international transactions and neither by Adwera Skincare nor our payment processors.
Check with your Customs' office of any prohibited items before placing your order. Adwera Skincare cannot accept responsibility for packages being returned to us if the goods are restricted/prohibited in the country of delivery. Any charges incurred for returned packages will be borne by the customer.
NON-EU orders are dispatched with copies of invoices attached on the box for customs' clearance. All deliveries have to be signed for by the customer. In the event of the customer being unavailable for delivery, the package(s) will be returned to the local depot for collection within 7 working days. A re-delivery after this period will incur a charge. Additional charges may incur if the courier imposes on a returned package after attempted delivery to customer.
Please be aware that import duties/taxes may be issued by the governing body and delays might be due to customs' clearance. We cannot deliver to a P.O Box/BFPO address via courier services.
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We reserve the right to change our terms and conditions. Placing an order with us constitutes your acceptance of our terms and conditions.